Frequently Asked Questions

Shipping & Delivery

Do you offer free shipping?

Yes. HavenDeco offers free standard shipping on eligible orders delivered within the United States. Any applicable shipping information will be displayed during checkout before you complete your purchase.

How long does order processing take?

Orders are typically processed within 1–2 business days, excluding weekends and U.S. holidays.

During periods of high order volume, processing may take slightly longer. If a significant delay affects your order, we will contact you by email.

How long will delivery take?

Estimated delivery time is generally 6–10 business days after your order has shipped.

Delivery times are estimates and may be affected by carrier delays, severe weather, holidays, oversized-item handling, or remote delivery locations.

How can I track my order?

After your order ships, you will receive a shipping confirmation email containing your tracking information.

Tracking details may take 24–48 hours to become active after the carrier receives and scans the package.

Will all items in my order arrive together?

Some furniture orders may be shipped in multiple packages. Packages may arrive separately and may have different tracking numbers.

Orders & Product Information

Can I change or cancel my order?

Please contact us as soon as possible at support@havendeco1.com.

We will do our best to help, but we cannot guarantee changes or cancellations after an order has entered processing or has shipped.

Will my furniture require assembly?

Assembly requirements vary by product.

Please review the product description, specifications, and included components before placing your order. When assembly information is available, it will be listed on the product page.

How do I choose the correct size?

Please carefully review all product dimensions before ordering.

Measure the intended space, doorways, hallways, elevators, and stairways to confirm that the item can be delivered and placed successfully.

Product dimensions may vary slightly due to manufacturing or measurement methods.

Will the product color look exactly like the image?

We make every effort to display product colors accurately.

However, colors and finishes may appear slightly different depending on your screen settings, lighting conditions, and natural variations in materials.

Damaged, Defective, or Missing Items

What should I do if my order arrives damaged?

Please inspect your order as soon as it arrives.

If an item arrives damaged, defective, or incomplete, contact us within 48 hours of delivery at support@havendeco1.com.

Please include:

• Your order number
• A description of the issue
• Photos of the damaged item
• Photos of the shipping box and packaging
• A clear photo of the shipping label

Keep the item and all original packaging until our support team has reviewed your request.

What should I do if tracking says delivered but I cannot find my order?

First, check around the delivery location and ask household members, neighbors, or building management whether they accepted the package.

If you still cannot locate it, contact us promptly at support@havendeco1.com so we can help you review the available tracking information.

Returns & Refunds

How do I request a return?

Include your order number and the reason for your return request. Our team will review the request and provide instructions if the item is eligible for return.

Do not send an item to any address without receiving return instructions from HavenDeco.

Are all products eligible for return?

Return eligibility depends on the item’s condition, the reason for the return, and the requirements described in our Refund Policy.

Items generally need to be unused, unassembled where applicable, and returned with their original packaging and included components.

Please review our Refund Policy before submitting a return request.

Who pays for return shipping?

Return shipping responsibility depends on the reason for the return and the terms stated in our Refund Policy.

Do not arrange or pay for return shipping until HavenDeco has reviewed your request and provided instructions.

How can I contact HavenDeco?

For product, shipping, return, or order questions, email us at:

support@havendeco1.com

Please include your order number when contacting us about an existing order.